Description: Discover how LOCKENE FSM empowers big companies with real-time updates for enhanced customer service and optimized field service operations. Introduction: Many big companies struggle with providing satisfactory customer service, especially in their field service operations. This blog post explores…

Customer relationships and personalization tactics are no longer limited to first name salutations and responding to queries on time. People have changed, and so have their requirements. Being proactive with customer service is the need of the hour. People expect…

We can do almost anything with our mobile devices. With mobile devices connecting two-thirds of the world’s population, it should come as no surprise that mobile technology plays a critical role in the efficiency and productivity of your field services…

Lina is doing her weekly grocery shopping. There’s a parking space with her name on it right outside the store. They’ve already decided what she needs before she even goes into the store. She simply instructs her assistant to add…

Customer relationship management software is a must-have for modern enterprises. Regardless of sector or specialization, such software may help your company improve profits. CRM, or customer relationship management software, is a modern business imperative for good reason. It is a…

What is CRM (Customer Relationship Management)? Customer Relationship Management (CRM) is a method of managing client interactions that aids in the development of customer-business partnerships. These tactics are generally used by businesses to recruit and retain customers. The first step…

For businesses, having the right CRM is critical. With the shift from on-premise and desktop-based models to subscription-based models, SaaS CRMs perform equally well in terms of effective customer relationship management. Managing a business is always fraught with complications and…

CRM software was traditionally used primarily for customer relationship management and contact management. This was primarily intended to assist businesses in keeping track of their customers and contacts, as well as managing customer data. However, as technology has advanced, CRM software’s…

CRM has a position in any organisation that wants to automate regular business operations, reduce time-consuming manual efforts to save time and money, boost profitability, and optimize business operations to achieve greater efficiency. 7 Reasons Why Your Business Needs to…

From repairs to preventative maintenance, field service management is key to improving customer loyalty and trust. In fact, 75% of decision makers say that field service is driving revenue and 80% that field service is key to their overall strategy. In this…